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News & Updates

January 3, 2012 is when NEW BEGINNINGS at Henry J. Austin starts. 

A three part program that will occur over 18 months, New Beginnings is all about Primary Care enhancement. You will find that HJA is now working on the team method… each provider is teamed with his/her support staff (RN’s, LPN’s, MA’s, receptionists and other ancillary staff) to provide the BEST patient care possible in a timely manner.

As part of this process, SAME DAY ACESS is coming to HJA ! Within a few weeks, there should be minimal to NO wait to see a doctor. If you call today, you will probably be seen today! No more having to wait days and weeks to be seen.

Dr. Mark Murray, of Keiser Permante in Northern California, recognized about 20 years ago that there had to be a better way of providing patients with the timely care they needed. He borrowed principles from operations research and set them into the health care industry, resulting in the open- access or advanced- access scheduling system. It is the idea of “doing today’s work today”. Results are happier and healthier patients, less no-shows or cancelled appointments, and doctors actually doing less paperwork.

Please be patient while we go through this transformation. At the end we will have a better HJA for you! Come in meet with your provider and his/her team to talk about what the NEW and EXCITING changes that are coming soon!



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